Improovy Support

Let us help you on your computer

About 1 minute. We only see your screen while the app is open — close it and access ends.

Please open this page on your laptop or computer.

Remote help works on Windows and Mac: help.improovy.ae

1Download

Download for Windows

25 MB · nothing to install

2Open the file

If this blue window appears, click More info, then Run anyway.

3Send us your ID and password

Tell us both on the call or send them on WhatsApp. That’s all — we connect right away.

The support app window. Top left: your ID (9–10 digits) and a one-time password.
Send us these two

We never ask for your bank details or passwords to other accounts — you type those yourself. The connection is end-to-end encrypted.